Refund Policy

Last updated: June 1, 2026 · Letnexus LLC

We want you to be satisfied with Letnexus. This Refund Policy explains when refunds are available and how to request them.

Summary

Subscriptions are generally non-refundable. However, we offer refunds in specific circumstances and handle all requests on a case-by-case basis. If you're unhappy for any reason, email us at support@letnexus.com — we'll do our best to make it right.

1. Subscription Fees

Monthly subscription fees are charged at the start of each billing cycle. Subscriptions are generally non-refundable once charged. When you cancel, your plan remains active until the end of the current billing period — you will not be charged for the next period.

2. When Refunds Are Available

We offer refunds in the following circumstances:

Technical failures: If a documented technical failure on our end prevents you from using the service for more than 24 consecutive hours, we will issue a pro-rated refund for the affected period.
Double charges: If you were charged twice for the same subscription period due to a billing error, we will refund the duplicate charge immediately.
New subscriber issues: If you signed up and were unable to use any paid features due to a bug on our end within the first 7 days, contact us and we will issue a full refund.
Accidental charges: If you accidentally upgraded and contact us within 48 hours before using any credits, we may issue a refund at our discretion.

3. Credits

Credits deducted for image generation, blueprint generation, DNA extraction, and video generation are non-refundable once generation is completed successfully. If a generation fails due to a system error on our end, credits are automatically refunded to your account.

4. How to Request a Refund

To request a refund, email support@letnexus.com with:

Your account email address
The reason for your refund request
The charge date and amount

We respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days and will appear on your original payment method.

5. Chargebacks

If you initiate a chargeback with your bank or credit card provider before contacting us, we reserve the right to suspend your account pending resolution. We strongly encourage you to contact us first — we resolve most issues quickly and fairly.

6. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated date.

7. Contact

For refund requests or questions: support@letnexus.com

We respond within 24 hours on business days.